Problem: Kindle App won't open .mobi file (Solved)

[ase_j]

It won’t open in kindle app and trying to open in mobi app I get an error message, failed to load document, document is corrupted.

[gali]

It won’t open in kindle app and trying to open in mobi app I get an error message, failed to load document, document is corrupted.

You should report it via your Update tab.

[chaser]

I'm not sure what the problem is, but I cannot get this book to show up on my Kindle.
I've tried 4 different ways of installing it, and NOTHING is working. I don't have the time to rip into this and figure out the issue. I've tried uploading it from my computer via patch cable, it shows in the folder, it doesn't show on my Kindle. I tried uploading it via Calibre, it's not registering. I tried going through WiFi File Explorer Pro, that didn't work, either. I tried sending it through Comcast mail to my Kindle doc address, Comcast said it was too big to email.
I'm out of options, out of patience and I need to get back to work, not try and figure out why this book is pulling this BS.

[gali]

I'm not sure what the problem is, but I cannot get this book to show up on my Kindle.
I've tried 4 different ways of installing it, and NOTHING is working. I don't have the time to rip into this and figure out the issue. I've tried uploading it from my computer via patch cable, it shows in the folder, it doesn't show on my Kindle. I tried uploading it via Calibre, it's not registering. I tried going through WiFi File Explorer Pro, that didn't work, either. I tried sending it through Comcast mail to my Kindle doc address, Comcast said it was too big to email.
I'm out of options, out of patience and I need to get back to work, not try and figure out why this book is pulling this BS.

What format is it? You should submit an error report about it via your Update tab.

[chaser]

It's MOBI. I don't know where that is...

[gali]

It's MOBI. I don't know where that is...

Have you saved it to your PC when downloading it? If you did, it should be under "downloads". You submit an error report via your Update tab.

[Godbeloved]

The ki for reader folder doesn't appear on my phone's file manager

[chaser]

Yes, I can see it on my PC, I can see it in the folder on my Kindle when I open it through a usb patch on my computer. But it doesn't show up on any list or folder on my kindle. Even searching for it through WIFI explorer pro or Root Explorer.
I've had Kindle do this with other books I didn't get from them. Mostly Smashwords and Gutenberg, but a few others.
I just don't have the time to play with it. I'm under a rapidly approaching deadline...so? It's gonna have to wait.

[gali]

Yes, I can see it on my PC, I can see it in the folder on my Kindle when I open it through a usb patch on my computer. But it doesn't show up on any list or folder on my kindle. Even searching for it through WIFI explorer pro or Root Explorer.
I've had Kindle do this with other books I didn't get from them. Mostly Smashwords and Gutenberg, but a few others.
I just don't have the time to play with it. I'm under a rapidly approaching deadline...so? It's gonna have to wait.

It is odd. It is probably to your Kindle setting. You can try to send the file to your Kindle via your Kindle email.

You should either report that, ask for an extension, or quit the book via your Update tab. Otherwise, it will negatively affect your score.

[mddodgen]

My problem is not just opening a book that you have listed available for review, but when I did finally get it to open, all I received was an advertisement for the book "The Date Farm".
I thought I must have made a mistake when downloading the file from Review selection site.
So, I repeated the download process and received same file. No book, just ad cover.
Can you guide me upon how I can download the book so I may actually read it?
Thank you for your time.

[gali]

My problem is not just opening a book that you have listed available for review, but when I did finally get it to open, all I received was an advertisement for the book "The Date Farm".
I thought I must have made a mistake when downloading the file from Review selection site.
So, I repeated the download process and received same file. No book, just ad cover.
Can you guide me upon how I can download the book so I may actually read it?
Thank you for your time.

You should submit an error report about it via your Update tab.

[mddodgen]

Thank you. Yes, I have sent an error report via Update tab and have not heard any thing back from the team yet. I am sure that they will get to it as soon as they have the time.
But, thanks again for your response.

[AutumnBussey]

My Amazon account tells me the ebook has already been accepted but I cannot find the downloaded book anywhere. I have checked that I’m signed in and synchronized, and updated my apps.

[gali]

My Amazon account tells me the ebook has already been accepted but I cannot find the downloaded book anywhere. I have checked that I’m signed in and synchronized, and updated my apps.

Have you tried contacting them about it?

[Sunblue]

I am having the problem with the 'The eBook has already been accepted' message popping up when I tried to redeem the Kindle Gift Code. It seems that other people in this forum have had similar problems, but I didn't see a solution. I have purchased and read other books via the Kindle Cloud Reader before, so it is not a problem of device compatibility or file type. The problem is that there is no file showing up in my Kindle account at all. I can't sync it to a device because it's not there to begin with, and to the best of my ability to find out, it's not listed as 'pending' or 'redeemed' or anything like that either.

I contacted Amazon customer support, and they said that there is no record of the file being sent to or redeemed by my account, and that I should consult with tech support on this end. None of the options in the 'I need to report and error or problem' response for the update page seem to be appropriate to the situation. 'The book is no longer available for free via Amazon' would seem to be closest.

This is my first attempt at getting a book to review, so I'm unsure what to do at this point. Is there a way to have a different gift code sent? Do I have to renege my attempt to review the book? What should I do?